Refund policy

Return & Refund Policy
Eligibility for Returns
We want you to love your purchase. However, returns are only accepted under the following conditions:
  • The item arrived damaged or with a manufacturing defect.
  • You contact us within 15 days of delivery to request a return.
Non-Returnable Items
For hygiene, safety, and quality reasons, we do not accept returns for:
  • Items without proof of purchase (order number or receipt).
  • Items damaged due to misuse, accidents, or normal wear and tear.
  • Returns requested after the 15-day window.
Return Process
  1. To request a return, please contact our support team at [louislouise314@gmail.com] with your order number, photos, and a description of the issue.
  2. Once your return request is approved, we will provide you with return instructions.
  3. Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
  • Approved returns will be refunded to your original payment method once the product is received and inspected.
  • Refund processing may take 5–10 business days depending on your bank or payment provider.
  • Shipping fees (if applicable) are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a replacement for a damaged item, please follow the return process, and place a new order once your refund is processed.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank or payment provider before contacting us